Boris Frank Associates ______________________________608/845-3100 
7094 Paoli Road, Verona, WI  53593		                           	    borisfrank@tds.net	








WECOME TO




SUCCESSFUL NOT-FOR-PROFIT MANAGEMENT

A Division of

BORIS FRANK ASSOCIATES





WORKING WITH, AND INSPIRING, VOLUNTEERS







© 2008 Boris Frank Associates










_____________________________________________________________
Serving Not-For-Profit Organizations Since 1982

THE NUMBERS

57% volunteer - 9% increase over previous year

60% of midwesterners volunteer

68% college grads

72% attend weekly religious services

62% had income of 75,000+

75% moral values

47% gain new experience

42% obligated because they received help from a volunteer

39% new way to meet people

50% believe volunteering more beneficial than donating money; 20% donations more important; 27% equally important



VOLUNTEER PRACTICES


•	Serve without pay

•	Supplement, not supplant, paid staff

?	Integrate into staff structure

?	Personalized contract

?	Clear commitment

•	Provide adequate time and financial resources to train and utilize volunteers

?	Screen appropriately

•	Treat volunteers with respect

•	Provide professional supervision

•	Regularly evaluate and review

?	Provide opportunities for advancement, reassignment

•	Apply agency personnel policies, volunteer rights and responsibilities

?	Grievance procedure

?	Insurance

•	Provide for special needs


RECRUITING VOLUNTEERS

?	50% are asked

?	50% are not asked

?	Of those who are asked...63% volunteer

Moral: ASK!


SOURCES OF VOLUNTEERS

•	Internal references; satisfied clients

•	Retirees

•	Youth

•	Families

•	Corporations and businesses

•	Service clubs

•	Churches


RECRUITMENT TECHNIQUES

•	Internal

•	Volunteer fairs

•	Corporate

•	Media

•	Schools

•	RSVP, VAC, volunteer placement organization



HOW DID YOU HEAR ABOUT THE OPPORTUNITY?

•	Asked by someone		40%

•	From member of the organization	39%

•	From family member or friend	28%

•	Volunteered on own		19%

•	Responded to advertisement		  5%


WHY PEOPLE SAY “NO”

•	Too busy				51%

•	Physically unable			12%

•	Lack of interest			10%

•	Didn’t want to			8%

•	Not available when needed		5%


WHY VOLUNTEERS LOSE INTEREST

•	Unfulfilled expectations

•	Feeling of not making a difference; unrewarding

•	Too routine; no variety

•	Lack of support

•	No chance for growth, advancement

•	Not involved in planning and problem solving

•	Tension among co-workers, with paid staff; not feeling part of the “team”

•	No recognition

•	Personal needs not met

VOLUNTEER POLICIES AND HANDBOOK